At Samantha Venture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • The return request is made within 3 days of receiving the product.

  • The item must be unused, in its original condition, and with all original packaging and tags intact.

Returns are not accepted for:

  • Change of mind

  • Used or damaged items not caused during delivery

  • Items returned without prior notice

2. How to Request a Return

To initiate a return, please contact us through our support page or email with the following details:

  • Order number

  • Clear photos of the item showing the issue

  • A brief description of the problem

Our team will review your request and provide instructions for the return process if eligible.

3. Return Pickup

Once your return is approved, a pickup will be scheduled. Please ensure the item is securely packed and ready for collection.

4. Refunds

As we operate on a Cash on Delivery basis, refunds are issued in the form depending on the situation. Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Refunds will not be issued if:

  • The product is returned in a used or damaged condition

  • The product is returned without proper packaging

5. Cancellations

Orders can be canceled before they are dispatched. Once shipped, cancellation is not possible. If you wish to cancel your order, please contact us as soon as possible with your order number.

6. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

7. Contact Us

For any questions related to returns, refunds, or order issues, feel free to reach out at [email protected].