At Samantha Venture, we are committed to delivering your outdoor and travel gear quickly, safely, and efficiently. Please review our shipping policy below for important information regarding deliveries.
1. Payment Method
We currently offer Cash on Delivery (COD) as our exclusive payment option. Payment must be made in full at the time of delivery.
2. Order Processing Time
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or holidays will be processed on the next working day.
3. Delivery Timeframe
Delivery times may vary depending on your location. Once shipped, your order is typically delivered within 3–7 business days. Delays may occur due to weather conditions, regional holidays, or logistical challenges.
4. Shipping Areas
We currently ship to selected regions and cities. Please ensure your location is within our serviceable area before placing your order. If your area is not covered, we will contact you directly to inform you.
5. Delivery Attempts
Our delivery partners will attempt to contact and deliver your package to the address provided. Please ensure your contact number and delivery address are accurate and complete. If delivery fails after multiple attempts, the order may be canceled.
6. Order Tracking
Once your order is dispatched, you will receive updates on the status of your shipment via SMS or email.
7. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 3 days of delivery. We will investigate and resolve the issue as quickly as possible.
8. Changes to Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Changes will be posted on this page and will take effect immediately upon publication.
9. Contact Us
For questions regarding your order or delivery, please contact us at [email protected].